Privacy Policy — FieldPro Mobile App
Last updated: October 2026
This Privacy Policy applies to the FieldPro Mobile App ("FieldPro", "the App", "we", "us", or "our").
FieldPro is a mobile application that connects to an organization's Odoo ERP system to help authorized field service technicians manage and complete their assigned service tasks.
The App may provide features such as viewing assigned field service tasks, accessing customer and service information, updating task status, recording work performed, and synchronizing service activities with Odoo.
Each organization may use its own Odoo URL and database. FieldPro connects to the Odoo system configured and authorized by that organization.
1. Information We Access
Depending on the organization's Odoo configuration and enabled features, FieldPro may access:
- Technician name and account information
- Email address and other authorized contact details
- Assigned field service tasks and work orders
- Customer names and contact information
- Customer service addresses and service locations
- Task descriptions, instructions, and service history
- Task status, scheduled dates, and completion information
- Timesheets, working hours, and time-tracking records, if enabled
- Service notes, work descriptions, and technician remarks
- Photos, attachments, signatures, or other service evidence, if supported and enabled
- Parts, products, or materials used during service, if enabled
- GPS location information, if location features are enabled
- Device and technical information necessary for application operation and troubleshooting
The information available depends on the organization's Odoo configuration, the App's enabled features, and the user's access permissions.
2. How We Use Information
FieldPro uses information only as necessary to provide its field service functionality, including:
- Authenticating authorized users
- Displaying assigned service tasks and work orders
- Providing customer and service location information
- Allowing technicians to update task status
- Recording service notes and work performed
- Supporting timesheets and time tracking, where available
- Capturing and submitting photos, signatures, or attachments, where supported
- Supporting location-based service features, where enabled
- Synchronizing service information with the organization's Odoo system
- Maintaining application security, reliability, and performance
We do not sell personal information or use customer or technician information for unrelated advertising.
3. Odoo Integration
FieldPro connects to the organization's Odoo ERP system to retrieve and update authorized field service information.
The organization controls its own:
- Odoo URL and database
- Technician accounts and access permissions
- Customer and service records
- Field service tasks and work orders
- Service workflows and business rules
- Data retention and deletion policies
- Access to service-related information
FieldPro does not intentionally provide access to another organization's Odoo data. Access to information is subject to the organization's configuration and the permissions enforced by its Odoo system.
4. Field Service Tasks and Work Orders
FieldPro enables authorized technicians to access and manage their assigned field service activities.
Depending on the organization's configuration, technicians may be able to:
- View assigned tasks and work orders
- Review customer details and service instructions
- Update task progress and completion status
- Record work performed and service remarks
- Submit service-related information to Odoo
- View relevant task history and service records
Information submitted through the App is processed to support the organization's field service operations.
5. Location Information
If location-based features are enabled, FieldPro may access the device's location to support field service activities, such as identifying a service location or recording a location associated with a service task.
Location access is subject to the device's permission settings and the App's implemented functionality.
FieldPro does not use location information for unrelated advertising or personal tracking.
If background location access is supported and enabled in a particular version, the App will request the applicable device permissions and use location information only for the disclosed field service functionality.
6. Photos, Signatures, and Attachments
Where supported and enabled, FieldPro may allow technicians to capture or upload photographs, signatures, documents, or other attachments associated with a service task.
This information may be transmitted to and stored in the organization's Odoo system to document service activities, confirm completion, or maintain service records.
Technicians should only submit information relevant to their assigned work and authorized by their organization.
Camera, photo-library, or other applicable permissions may be required for these features.
7. Data Storage and Synchronization
The primary business and field service records are managed through the organization's Odoo system.
FieldPro may temporarily store limited information on the mobile device, such as session information, application settings, cached records, or pending updates, as required for application functionality.
If offline functionality is available, certain information may be stored locally until synchronization is possible.
The organization is responsible for managing its Odoo data retention and deletion policies. Information stored temporarily on the device may remain there until removed by the App, the user, or the applicable device or application management process.
8. Account and Authentication
FieldPro is intended for authorized users, such as field service technicians, who have been granted access by the organization operating the Odoo system.
Users must authenticate through the login method supported by the App and the organization's Odoo configuration.
Users are responsible for protecting their credentials and securing their devices. FieldPro does not intentionally bypass the access permissions configured in Odoo.
9. Device Permissions
Depending on the features enabled in the installed version, FieldPro may request the following permissions:
- Internet access: To connect to Odoo and synchronize service information.
- Location: To support location-based service features, if available.
- Camera: To capture service photographs or other task-related evidence, if supported.
- Photos or file access: To upload or download service attachments, where required.
- Notifications: To provide task updates or reminders, if enabled.
Permissions are used for their corresponding application features. Users can manage applicable permissions through their device settings, although disabling certain permissions may limit related functionality.
10. Third-Party Services
FieldPro does not sell or share personal information for third-party advertising purposes.
Depending on the implemented application features and the organization's technical environment, the App may rely on third-party infrastructure or services necessary for hosting, connectivity, notifications, authentication, or crash diagnostics.
Such services may process limited information required to provide their functions and are subject to their applicable terms and privacy policies.
The organization's Odoo hosting provider may also process information according to the organization's arrangements with that provider.
11. Data Security
We take reasonable technical and organizational measures to protect information handled by FieldPro against unauthorized access, disclosure, alteration, or loss.
However, no method of electronic transmission or storage is completely secure.
Security also depends on the organization's Odoo configuration, account permissions, hosting environment, network security, and the user's device and account practices.
12. Data Retention, Access, and Deletion
Field service records are primarily managed by the organization operating the Odoo system.
Requests to access, correct, or delete customer information, technician records, service history, or other business data should generally be directed to the relevant organization or its authorized administrator.
The organization determines applicable retention periods, subject to its legal and contractual obligations.
For questions about information handled directly by the FieldPro application, users may contact us using the details in Section 15.
13. Children's Privacy
FieldPro is designed for business use by authorized field service personnel and is not intended for children.
We do not knowingly collect children's personal information for our own purposes.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to FieldPro, its features, or applicable requirements.
The latest version will be published at the Privacy Policy URL, together with the updated revision date.
15. Contact Us
If you have questions about this Privacy Policy or the FieldPro Mobile App, please contact us:
Company: JAIKAO
Email: [email protected]
Website: https://jaikaogroup.com/
Phone: +66 38-088321